Returns & Defective Products

Custom stickers

Custom and personalized stickers are not eligible for returns. Please carefully review your text, spelling, color, and customization choices before placing an order. If your custom item arrives damaged, defective, or different from what you ordered, contact us so we can review the issue.

Programmable Bluetooth LED signs

A programmable Bluetooth LED sign is eligible for return only if the product is defective. Submit your return request within 15 days of delivery. Change-of-mind returns for non-defective LED signs are not accepted.

How to request a return

Email info.sofaspeed@gmail.com with your order number, a description of the defect, and clear photos or a short video showing the issue. Our team will review your request and provide the next steps. Please contact us before sending an item back.

Other products

For return questions about other KarGlow products, contact us before purchasing or returning an item so we can confirm eligibility.